Can't mount Internal Memory on PC

VictorBotra@FB Post time 2017-2-21 03:51:46 | Show all posts [Copy link]
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Hi,
I'm trying to see the internal memory of my S7P on my PC. I'm running Windows 10. When I connect my phone, I choose the USB STORAGE option, and TURN ON USB STORAGE. But then, I only see the contents of my External SD Card. What should I do to see the internal memory of the phone?

Thanks for your answers
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ZOPO Post time 2017-1-4 17:25:27 | Show all posts
Hello, if you use other datawire or whether the PC still has this problem?
And you can contact our after-sales help you.
zopo@zopomobile.com
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VictorBotra@FB Post time 2017-1-10 06:54:11 | Show all posts
ZOPO replied at 2017-1-4 10:25
Hello, if you use other datawire or whether the PC still has this problem?
And you can contact our a ...

It happends whatever datawire or PC I use. In fact, it happends on my father's Color F5 too. On both phones, I only able to mount the external SD card, but not internal memory.
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Godovichenk@FB Post time 2017-2-21 03:51:46 | Show all posts
same problem!
but I have even worse!
after I made a microSD of the main and encrypt it for your phone. Now I can not even connect to the PC
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